Shipping Policy

At Western Wear Outlet, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered so you know what to expect when placing an order with us.

Order Processing

Most standard orders are processed within 2–4 business days after payment has been successfully received.

Processing time may occasionally vary depending on inventory availability, seasonal demand, product preparation, or order volume. If additional processing time is required, we will notify you as soon as possible.

Business days are Monday through Friday, excluding public holidays.

Rush Orders

If you require your order sooner, please contact our customer support team before placing your order.

Rush order availability depends on inventory, production schedules, and fulfillment capacity. While we will do our best to accommodate urgent requests, expedited processing cannot be guaranteed for every product.

Order Fulfillment

Western Wear Outlet is operated by Orange Maple Services Inc., a Canadian company.

To provide efficient delivery throughout the United States and international destinations, inventory is imported in bulk and fulfilled through our U.S. fulfillment center in New York. Orders are carefully processed before being shipped to customers using trusted courier services.

Shipping & Delivery

We work with reputable shipping carriers including UPS, FedEx, DHL, and other trusted courier partners, depending on the destination country and the shipping service available.

Estimated transit time after shipment is generally 4–8 business days. Actual delivery times may vary depending on your location, customs processing, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor your shipment.

Shipping Destinations

Western Wear Outlet ships to customers worldwide.

Shipping availability, delivery times, and shipping charges may vary depending on the destination country.

If your country is unavailable during checkout or you have questions regarding international shipping, please contact our customer support team before placing your order.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country's customs authorities.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

To help avoid delivery delays, shipping carriers or customs authorities may request a valid contact phone number during the shipping process. This information is used solely for shipment and delivery purposes.

Remote Delivery Areas

Certain remote or extended service locations may incur additional shipping charges imposed by the shipping carrier.

If an additional charge applies to your destination, we will contact you before processing your order.

Damaged Shipments

Every order is carefully inspected and securely packaged before shipment.

If your package arrives visibly damaged, please notify both the shipping carrier and our customer support team as soon as possible. Photographs of the package and product may be requested to assist with the carrier's investigation.

Manufacturing Defects

We take pride in the quality of every product we sell.

If you believe your item has a manufacturing defect, please contact our customer support team within 48 hours of receiving your order. We will review the issue and work with you to reach an appropriate resolution in accordance with our Returns & Exchanges Policy.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Western Wear Outlet is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.

Order Tracking

Tracking information will be emailed once your order has been shipped.

If you have not received your tracking information within the estimated processing time, please contact our customer support team and we will be happy to assist you.

Questions

If you have any questions regarding processing times, shipping, delivery, or your order, please contact our customer support team. We are always happy to help and will do our best to respond promptly.