Returns & Exchanges Policy

Returns & Exchanges Policy

At Western Wear Outlet, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review the following policy before requesting a return or exchange.

Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition.

  • Include all original tags and packaging.

  • Be free from damage caused after delivery.

All returns must be authorized by our customer support team before being shipped back.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Final sale or clearance items.

  • Personalized or custom-made products.

  • Items ordered in an incorrect size selected by the customer.

  • Products returned without original tags or packaging.

  • Used, worn, altered, or damaged items.

  • Products damaged after delivery due to misuse or improper care.

Damaged or Incorrect Orders

If your order arrives damaged due to a manufacturing defect, or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include your order number along with clear photographs of the item and packaging so we can review your request promptly.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution.

How to Request a Return

To begin the return process:

  1. Contact our customer support team with your order number and the reason for your return.

  2. If your return is approved, we will provide return authorization and return instructions.

  3. Carefully package the item and ship it to the return address provided by our support team.

Please do not return merchandise without prior authorization, as unauthorized returns may delay processing.

Unless the return is due to our error or a verified manufacturing defect, customers are responsible for return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We are happy to offer free exchanges within 30 days of delivery, subject to product availability.

To request an exchange:

  1. Contact our customer support team with your order number.

  2. We will assist you with selecting a replacement item.

  3. Return instructions will be provided after your exchange request has been approved.

  4. Your replacement item will be shipped once the returned merchandise has been received and inspected.

Natural Leather Characteristics

Genuine leather is a natural material. Minor variations in grain, texture, color, and natural markings are part of the unique character of leather and should not be considered manufacturing defects.

Questions

Western Wear Outlet is operated by Orange Maple Services Inc.

If you have any questions regarding returns or exchanges, please contact our customer support team before sending any merchandise back. We will be happy to assist you throughout the process.